Hospitality Associate
Job Description
The Hospitality Associate works closely with patient care staff to assist patients with menu selection prior to meals. Assists with tray assembly and meal delivery. Hospitality associates communicate effectively with patient care staff including nursing unit staff, kitchen supervisors, cooks, and patient food service attendants when filling patient menu or other specific requests. Provide tube feedings when necessary, in between meal nourishment as directed by patient care staff, deliver courtesy trays as needed, enter menu selections and utilize a variety of software programs to provide patients with healthy, nutritious meals based on dietary need and requirements.
Responsibilities:
Prior experience working as a member of a team in a customer service setting, required. Must be customer service oriented, pleasant, and outgoing.
Must be comfortable using computers.
Responsibilities:
- Accurately assemble meal trays according to standards and delivered to the correct patient using 2 patient identifiers, in a timely manner, adhering to time and temperature standards
- Ensures patient menu preferences, food allergies, and other pertinent information is entered into Computrition for patient safety and meal satisfaction
- Patient Tray Retrieval
- Uses Cerner and Computrition to ensure accuracy in diet orders
- Works safely and follows all safety policies
- Practices appropriate hand hygiene policies
- Reports incidents or hazards immediately
- Monitor refrigerator and freezer temperatures and assures open food containers are labeled and dated; discards outdated food items
- Proactively resolves any food service-related issues as they arise
- Responds to communications (phone calls, voice messages, and emails) in a timely manner
- Consistent and reliable attendance
- Participates in skills training opportunities when available
- Continually develops skills and/or job knowledge
- Proactively seeks out solutions to problems for self, co-workers, patients, and visitors
Prior experience working as a member of a team in a customer service setting, required. Must be customer service oriented, pleasant, and outgoing.
Must be comfortable using computers.
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