Pre-Service Representative (1511)

Northern Light Health
Job Description

Northern Light Health 

Department: Patient Access Management

Position is located: Cianchette Building, Brewer, Maine

Work Type: Per Diem \ 7:00 AM to 6:00 PM \ Typically Monday - Friday

To Apply Click: Pre-Service Representative

For More Information:  TEXT "Pre-Reg" to (207) 506-0033
 

Are you interested in:

·Providing excellent customer service while serving your community

·Growth Potential

·Competitive Wages & Benefit Packages

We Hire for Attitude, and train for the rest! Learn, Grow, and Thrive with us at Northern Light Health!

We’re building a better approach to healthcare because we believe people deserve access to care that works for them. As an integrated health delivery system serving Maine, we’re raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state, always growing and improving along the way. Our team members report continuing education opportunities, growth potential, a culture of caring and pay/benefit/retirement plans as some of the top reasons of why they chose employment with Northern Light Health.

Position Description:

Patient Access Representatives are responsible for guiding patients through the admissions process by screening patients for insurance eligibility, preparing patient information for clinical staff, and answering patient questions.

The Access Representative pre-registers, pre-admits, and admits patients by telephone and/or in person. In this role, you will:

·Be responsible for efficient and accurate collection of demographic and insurance information for registration of patients of all ages

·Review and interpret patient insurance benefit coverages

·Obtain prior authorizations

·Provide financial estimates and collect applicable patient financial liability

·Positively affect the patient’s experience

·Make patients and families aware of hospital policies and procedures

·Speak with patients, families, physicians/office personnel and others to maintain sound community relations

As a Workplace of Choice, we strive to attract, engage, and retain employees by supporting an organizational culture which is:

·Values based, focused on: Passion, Integrity, Respect, Innovation, Accountability and Partnership

·Responsive and adaptive to the changing healthcare environment

·Cultivated by empowered and accountable leadership

·Focused on the development of employees for the success of each individual and the betterment of the organization

Position Qualifications

We’re seeking a detail-oriented, self-directed professional with:

Excellent communication including ability to write concise, grammatically correct correspondence

Strong customer service skills and compassion for others

Proficient in basic math

Working knowledge and ability to perform accurately and efficiently in Microsoft Office Suite, specifically Excel, Word, and Outlook

Willingness to learn medical terminology, insurance benefits, and applicable programs through on the job training

Ability to toggle between multiple computer applications

·Minimum of High School Diploma/General Educational Development (GED)

Work Hours: Many shifts available!

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