Patient Access Associate

Northern Light Health
Job Description

We are seeking Patient Access Associate to join our team at Northern Light Eastern Maine Medical Center in Bangor! To view the complete job description, requirements and to apply today, go to: You can also contact the Talent Acquisition Department toll free 1-844-364-4473 with any questions.

POSITION SUMMARY: The Patient Access Associate is the first contact many customers have with Eastern Maine Medical Center and they influence the effectiveness of the customer's encounter with the hospital. The Patient Access Associate is to complete the preadmission process for all scheduled outpatients, inpatients, and outpatients occupying a bed. All preadmission interviews will be conducted by telephone entering information on-line during the interviews. During the phone interview, the Patient Access Associate will provide the patient with arrival times, directions, patient preps and special instructions. Ability to preregister for more than 60 clinical areas and physician practices. Excellent customer service is given using a call center technology effectively. The Patient Access Associate is also charged with obtaining complete and accurate insurance information prior to the patient's arrival for services to allow for the timely billing of the patient's health plan. The Patient Access Associate is responsible for understanding the complexities of health plans and the relationship between health plans e.g., Medicare, MaineCare, Commercial Insurances, Blue Cross, Worker's Compensations, and self-pay. The Patient Access Associate is responsible for understanding and using more than nine computer systems in order to work efficiently. The Patient Access Associate is to have a general understanding of their role in the revenue cycle.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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