Financial Counselor - EMMC (7555)

Northern Light Health
Job Description

Northern Light Health 

Department: Patient Access Management

Position is located: Northern Light Eastern Maine Medical Center, Bangor, Maine

Work Type: Full Time \ 40 Hours per Week \ 7:30 AM to 4:00 PM

To Apply for EMMC location: Financial Counselor at EMMC


This position works with patients to resolve applicable financial concerns including providing counseling on available financial assistance or healthcare coverage options, assessing payment sources, developing payment plans, and collecting patient payments.

• Screens appropriate patients for possible healthcare coverage or financial assistance opportunities to determine eligibility, coverage levels, and billing requirements.
• Counsels patients as to financial responsibility while assessing suitability for inhouse programs of Free Care, Discounted Care and Payment Plans. Ensures all accounts are screened for linkage opportunities and appropriate actions are completed.
• Performs a daily check of all qualifying inpatients and assesses/offers financial assistance prior to discharge.
• Functions as the liaison with various departments for determining financial options and financial counseling for scheduled procedures and price-shopping.
• Records and prepares statistics for outreach of financial assistance programs offered.
• Maximizes revenue collections
• Minimizes accounts receivable losses (bad debt) by use of workflows, technology, and tools provided
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• May perform other duties upon request.

Competencies and skills:

* Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
* Applies Business Acumen: Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
* Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
* Word processing, spreadsheets, data entry, database experience and other computer related skills.
* No previous experience required.
* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
* Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.


* High School Diploma/General Educational Development (GED)

Working conditions:

* Potential exposure to abusive and/or aggressive people.
* Potential exposure to noise levels being uncomfortable.
* Potential exposure to noxious odors.
* Potential exposure to very hot or cold temperatures.
* Work with computers, typing, reading or writing.
* Lifting, moving and loading 20 to 30 pounds.
* Continuous sitting.

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